Shipping and Delivery
Shipping
All mail is franked and sent via UK 2nd Class or International Standard services via Royal Mail.
Please contact us if you require a tracked service
If you required a tracked service or would prefer to use a courier, please contact us and let us know and we can get estimates from a range of services.
Shipping Destinations
We currently have our site set up to ship to most destinations. If you’re somewhere NOT on the list please email us and we’ll add your country on so you can place your order.
Shipping Charges
Our charges are based on the weight and size of your order. Prices below have are current with Royal Mail UK and International parcel and letter service pricing.
United Kingdom (g)
0- 500: £2.001501 and up: £6.00
European Countries (g)
0-250: £5.50
251-500: £7.50
501-750: £9.00
751-1000: £10.50
1001-1250: £12.00
1251-1500: £14.00
1501-2000: £17.50
2000 and up: £24.00
North America & Canada (g)
0-500: £7.00
501-750: £9.00
751-1000: £12.00
1001-1250: £13.50
1251-1500: £14.50
1501-2000: £25.00
2000 and up: £35.00
Rest of the World (g)
0-500: £8.50
501-750: £10.00
751-1000: £12.00
1001-1250: £13.50
1251-1500: £14.50
1501-2000: £25.00
2000 and up: £35.00
If this calculator drastically underestimates the shipping costs we incur, we may contact you to ask for a bit more. Conversely, if we end up charging you way too much for something, we’ll drop you a refund. Fair?
Shipping Times
All orders are sent same or next day. If an item is out of stock we will contact you if we think there will be a delay on more than 7 days in sending your order. Most small UK orders go 2nd class (2 days),
Outside the UK we use International Standard (Airmail) via Royal Mail. Delivery times can vary throughout the world and depend on your country’s postal service.
| UK | 1-3 days |
| Europe | 4-6 days |
| USA | 5-10 days |
| Central and South America . | 21-40 days |
| Rest of the world | 10-21 days |
Overseas customers be aware that orders are often snagged up in your own countries customs, and that also you’re responsible for any import duties on your order.
Where is my order?
Delivery times above do not include delays which might include holidays, severe weather, or in the case of international shipping, customs holdups or handling by another mail service. If you don’t have your order the number of days noted above AFTER you get a confirmation email saying your order has been ‘Completed’, please allow an extra 7 days (UK) or 14 days (international) before contacting us. Your order will normally get to you by that time. If not, we’ll start thinking about sending you a replacement.
Missing or Faulty Items
While we are normally very careful, we do make mistakes. This is usually due to either overwork, small assistant interference or simply too much cider the night before. Please email us (below) and we’ll sort you out. If your entire order doesn’t appear, contact us – in this case we’ll normally ask you to wait a bit longer (depending on when you get in touch) before sending you a replacement. We’ll also need some details from you in order to file a claim with the Royal Mail.
Returns and Refunds
If you don’t like anything we send you, we’re happy to refund you in accordance with the UK Distance Selling Regulations. Simply return it to our Crooked Lair (address below) at your cost, and we’ll refund you, less the original postage cost.